AI Chatbots
Smart conversational systems for customer support, lead qualification, and voice. Built on your data, trained on your processes, connected to your systems.
Automation That Survives Tuesday Morning
Most chatbots fail within weeks. Not because the technology breaks — because nobody defined what “good” looks like. We build conversational systems that get measurably better over time.
What we build
- Customer Support Bots: Trained on your actual tickets, not generic FAQ data. Escalation logic included.
- Lead Qualification Agents: Conversational intake that routes, scores, and hands off to your sales team.
- Voice Assistants: Real-time voice agents for phone-based workflows — scheduling, triage, follow-up.
How it works
- Audit: We review your existing support data, call scripts, and escalation paths.
- Design: Conversation flows mapped to your actual business logic.
- Build: Custom agent with your knowledge base, connected to your CRM and ticketing.
- Monitor: Ongoing quality tracking with human-in-the-loop fallbacks.
What most vendors don’t tell you
A chatbot without a knowledge base is just a search bar with attitude. We train on your actual support history — the messy, contradictory, real stuff — not a sanitized FAQ spreadsheet. Every bot includes:
- Escalation thresholds: Clear rules for when the bot hands off to a human, not vibes.
- DSGVO-compliant data handling: Conversation logs stored within the EU, retention policies enforced, right-to-erasure built in.
- Language support: German-first, with English and other EU languages as needed. Regional phrasing matters — a chatbot that speaks textbook German annoys customers.
How this connects to other services
Chatbots don’t live in isolation. They need data pipelines (Workflow Automation) to route qualified leads into your CRM. They need documented escalation paths (SOP Documentation) so your team knows exactly when and how to step in. And if your CRM isn’t connected yet, System Integration handles that.
Typical outcomes
- 60%+ ticket deflection within 30 days — measured against your baseline, not a best-case scenario
- Sub-2s average response time across all conversations
- 15-25% increase in qualified lead capture vs. static web forms
- 90%+ customer satisfaction on resolved conversations (not just “did the bot reply”)
Pricing
Support bots start at €499/mo per channel. Lead qualification agents from €799/mo with CRM integration included. Voice assistants are scoped individually based on call volume and telephony integration.
See pricing details for per-channel breakdowns, or talk to us about a specific use case.
Let's find the fix.
30 minutes. No pitch. We'll look at one workflow and tell you what to fix first.