SOP Documentation
We write the operating procedures that make your AI systems sustainable. Runbooks, escalation logic, quality frameworks — so automation actually sticks.
Automation That Survives Tuesday Morning
The number one reason automation projects fail? Nobody wrote down how it works. Six months later, nobody remembers the edge cases, the exceptions, or why certain decisions were automated in the first place.
What we document
- Runbooks: Step-by-step guides for every automated process — including what to do when things go wrong.
- Escalation Logic: Clear rules for when AI should act independently, when it should ask a human, and when it should stop entirely.
- Quality Frameworks: Ongoing monitoring criteria so you can tell if your automation is still working correctly.
- Change Management Procedures: How to update, modify, or replace automated processes without breaking everything.
Why it matters
Documentation is the difference between automation that lasts and automation that degrades. We write the procedures that keep your systems running long after we’re gone.
What most documentation misses
A 40-page PDF nobody reads isn’t documentation — it’s a liability report. Our SOPs are built differently:
- Decision trees, not paragraphs: Every escalation path is a clear if/then structure. No interpretation required.
- Edge cases front and center: The odd scenarios, the exceptions, the “this only happens in Q4” situations — documented, not hidden.
- Ownership per procedure: Every runbook has a named owner, a review date, and a stale-detection rule. No documentation that rots silently.
- GoBD alignment: Where SOPs touch financial processes, we structure them to meet GoBD requirements for traceability and immutability.
- NIS2 compliance mapping: For organizations in scope, every procedure is tagged with the relevant NIS2 control it satisfies.
How this connects to other services
SOPs are the connective tissue. They sit on top of Process Engineering outputs — documenting the redesigned workflows. They govern Workflow Automation — defining what the automation should do and when to escalate. And they’re required for any Custom Solution that needs to survive a team transition.
Typical outcomes
- 90%+ process uptime sustained over 12+ months — without the original implementer on call
- New team members onboarded to automated workflows in 2-3 days — not 2-3 weeks
- Clear accountability for every automated decision — no more “the bot did it, I don’t know why”
- Audit-ready documentation that satisfies DSGVO, GoBD, and NIS2 reviewers without prep work
Pricing
SOP packages start at €1,200 for a single process runbook with escalation logic. Full documentation suites (5+ procedures + quality framework) from €3,000. Included in every Process Engineering and Custom Solutions engagement.
See pricing for package details, or tell us what you need documented.
Let's find the fix.
30 minutes. No pitch. We'll look at one workflow and tell you what to fix first.