Process Engineering
We audit your existing workflows, identify bottlenecks, and redesign them with AI augmentation at the core. The human stays in the loop — but only where it counts.
Fix the Process Before You Automate It
Automating a broken process just makes it fail faster. We map your actual workflows — not the org chart version — and redesign them so AI augmentation actually improves outcomes.
What we do
- Workflow Audit: Shadow your team, map every step, identify where time actually goes.
- Bottleneck Analysis: Find the 3 points where 80% of delays originate.
- AI Augmentation Design: Insert automation only where it removes friction — not where it adds complexity.
- SOPs: Documented procedures so the improvements survive staff turnover.
Our approach
- Observe: We spend time with your team. Not in a workshop — in their actual work.
- Map: Visual process maps with timing, handoffs, and failure points.
- Redesign: Streamlined workflows with clear AI/human boundaries.
- Implement: Roll out changes incrementally. Measure before and after.
What this actually looks like
Most process consulting delivers a PDF no one reads. We deliver process maps your team actually uses — because they helped build them. Every redesigned workflow includes:
- RACI matrices: Clear ownership for every step. No “someone should” language.
- Timing baselines: Before/after measurements on every step, not just the overall process.
- AI handoff protocols: Explicit rules for when a task moves from human to AI and back. No ambiguity.
- DSGVO touchpoints identified: Where personal data enters, where it exits, who can access it.
How this connects to other services
Process engineering is the foundation — but the follow-through matters. Redesigned processes need SOP Documentation to survive. They need Workflow Automation to actually run. And if you’re rebuilding a customer-facing flow, AI Chatbots handle the conversational layer.
Typical outcomes
- 40-60% reduction in manual processing time — measured step-by-step, not aggregated to hide slow parts
- 3-5x faster approval cycles where human bottlenecks were replaced with AI-assisted routing
- Clear ownership for every step — no orphaned tasks, no “I thought you were handling that”
- Measurable quality improvements within 30 days of implementation
Pricing
Process audits start at €1,500 for a single workflow. Full process redesign (multiple workflows + implementation) from €3,500. Combine with Workflow Automation for a bundled rate.
Check pricing for details, or tell us which process hurts most.
Let's find the fix.
30 minutes. No pitch. We'll look at one workflow and tell you what to fix first.